It is a disruptive thought, but it’s spot on with OSI’s personality and mission. For more than ten years, OSI has been leading the way in transformational change in business worldwide. According to Mader, it was founded on the idea that open and transparent technology empowers companies and people, enabling resilience and growth.
In 2020, despite the pandemic, many of OSI’s clients achieved their highest revenue and growth. At the heart of the company’s capabilities is intelligent open source technologies that enable organizations to have “one true picture” of their operations and better responding to supply chain and sales challenges. These technologies help companies answer critical questions such as: do we have enough materials to fulfill these essential orders of customers? Are we going to face supply chain shortages? How can we foresee problems and take proactive measures?
OSI guides its clients to use more agile and flexible technologies in artificial intelligence (AI) and machine learning to align them with automation and workforce planning that drives the business forward despite difficult market conditions. Furthermore, OSI has used its expertise to address their critical logistics and supply chain needs directly during the lockdown period.
Part of OSI’s technology strategy relies on building solutions that address foundational needs. “System availability, security, privacy, reliability, and accountability—all these ‘ities’ are embedded into our offerings right out of the gate, be it on the cloud or on-premise,” says Balaji Kannan, Chief Technology Officer, OSI.
Equally important, OSI educates its clients to develop technologies from an evolutionary perspective. Such a strategy leads to better business and IT scalability, innovation, and outcomes. “Our clients continue to remain in the driver’s seat, whether it is supply chain planning or financial forecasting for the next 6-12 months, for example,” says Kannan. “You can compare our clients to a surfer who keeps moving ahead with a firm grip over the board despite the massive waves.”
OSI brings a higher level of professionalism in the open source IT discussion through its team. As the first Gold Partner in North America of the open source enterprise resource planning (ERP) provider Odoo, OSI leverages its knowledge of the platform to implement the software to deliver business goals.
As a result, users can access a full suite of ERP tools for CRM, billing, manufacturing inventory management, field services, and more to delve into a seamless automated computational architecture. Highly flexible and customizable, Odoo creates optimized enterprise systems that are scalable, secure, and future-ready.
2020 really accelerated the rethinking of ERP systems, integration, and automation are on the top of the list of every executive’s mind
Mader cites an example of thriving in adversity: one of his customers struggled to keep its R&D project attuned to a strict timeline. OSI assisted them in setting up their new manufacturing plant and hiring engineers and salespeople through a step-by-step introduction of the processes into the operational workflow. By addressing the client’s scalability issue, OSI empowered them to grow efficiently and launch their new offerings.
Another example would be an early adopter that struggled with poor implementation, done in-house, with the help of an unqualified consultant. They approached OSI for services to turn around a failed implementation. OSI quickly assessed the system, correcting problems, and helping staff regain confidence in the software. As a result, the client has been able to grow exponentially in its product portfolio and manufacturing capability. This customer quadrupled manufacturing and sales, going from a company with just one production facility and warehouse to four.
“Every one of our customers has survived the pandemic with growth and a better year than expected,” states Mader. OSI’s success stems from its ability to provide a solution quickly and enable clients to innovate in the modern world rapidly.
Heading into the future, OSI is focusing on logistics and supply chain optimization. In building an effective solution, OSI does not assume the performance, accounting, scalability, or inventory statistics of a client. Rather it uses a proprietary approach to business analysis that delivers real-world results, the existing and future requirements.
Mader adds, “OSI thrives in challenging business environments and has a team that is trained and deeply passionate about transformation technologies designed to create change. We position ourselves as the best partner for our customers and look for opportunities to make a difference.”