Brian Stein, CEO‘Customer satisfaction’ might be a business strategy for many organizations but for SYSPRO, it’s a promise that has never been compromised ever since the company’s inception nearly 40 years ago. For SYSPRO, an ERP solution provider with a focus on manufacturing and distribution sectors, it’s all about creating happy customers a foundation for their success. The company delivers powerful technology capabilities to its customer base across 60 countries, helping to streamline their operations with its end-to-end suite of ERP software and solutions.
SYSPRO’s innovative, industry-built software addresses various business problems that a manufacturer or distributor might face on a daily basis, including everything from inventory control to logistics to financials. The SYSPRO ERP software solution provides manufacturing and distribution companies with greater value through extended scalability, mobility, enriched UI, enterprise-wide customization, and streamlined business processes. “Our software is not only easy to install, easy to learn, and easy to upgrade but also integrates easily with the existing line-of-business applications,” says Joey Benadretti, President of SYSPRO USA. The software can be deployed on-premise, in the cloud or from any mobile device, delivering an intuitive and flexible user experience. The company employs emerging technologies and latest innovations such as chat bots, machine learning, artificial intelligence, and social integrations, which delivers practical business value to SYSPRO users.
TriStar Plastics Corp.is just one of the many companies who have experienced this value after implementing SYSPRO software. TriStar, a supplier of high performance plastics materials, turned to SYSPRO when it encountered difficulties in handling operations like fabrication facility, inventory tracking, and yield calculations with their obsolete and inadequate system. SYSPRO implemented its ERP solution to help TriStar enhance accuracy in inventory tracking and operational efficiencies, and improving their sales process. SYSPRO also developed a material yield system (MYS) enabling the company to increase productivity and reduce waste. TriStar is now handling over 150 percent more business with fewer employees than ten years ago, owing to the integrated and scalable nature of SYSPRO’s solution.
Joey Benadretti, President
Consistently providing superior ERP technology and support to its users has garnered SYSPRO a valuable customer base of over 15,000 companies across the globe. SYSPRO establishes trust with its customers by creating long-term relationships and delivering capable ERP solutions. Bringing together its practical approach to technology and commitment towards simplifying business operations, SYSPRO works to addresses the ever-changing client and industry requirements. “We really want to make sure that we evolve the software based on the needs of our users and their valuable feedback. Our customer-centric approach allows us to work with our users in unison to help them get the very most out of both their software and their businesses. It’s a unique strategy in this industry and we’ve found that it really sets up a platform for customer success” mentions Brian Stein, CEO, SYSPRO USA. As a result, SYSPRO maintains on of the highest customer retention rates in the industry.
SYSPRO’s ERP strategy is to make the complex processes of a manufacturing and distribution company simple by optimizing operations, future-proofing ERP investments, and transitioning ERP from a system of record to a system of engagement. The company adopts a cloud-first approach providing webification, deployment, flexible consumption, diverse accessibility, scalability, and 24/7 availability of the software. SYSPRO also enables companies to be more flexible and agile with SYSPRO’s mobile platform, SYSPRO Espresso.
In the near future, SYSPRO plans to launch the latest version of its ERP software, which at present is in a pre-release phase and is available to the partners and customers as a virtual instance. Working handing love with its partners, SYSPRO’s primary focus will be helping customers leverage the full capability of their software systems, and the SYSPRO team will continue to avidly work towards customer satisfaction.