Infor: Cloud enabled purpose-built Micro vertical ERP solutions

Lisa Pope, VP Cloud Strategy
The digital age is inundated with modern technologies such as the cloud, mobile and social and is driving the vast and competitive ERP landscape toward a tipping point. The differentiation amongst ERP solution providers lies in the ability to transform applications that run the business. “As solution providers in this space, we chart a simple predictable path for our customers to retire their customizations and legacy applications and upgrade their mission critical applications to the cloud, toward bringing improved business agility,” says Lisa Pope, VP Cloud Strategy, Infor.

“We have a strategic initiative within our company to design, develop and deploy our products from a cloud perspective,” explains Lisa. The firm’s UpgradeX program, applicable across flagship products such as Infor LN, Infor M3, Infor Lawson, Infor SyteLine, and Infor EAM allows customers to evolve their existing investment directly to the latest version of their solution running in Infor CloudSuite. “Through our customers leveraging the UpgradeX program to move to the cloud and new customers opting in with Infor CloudSuite, we now have 2,800 customers, 45 million users, and serve them in 96 countries around the world,” states Lisa.

The unique selling proposition of Infor is its product offering tailored for specific verticals rather than a single big suite. For instance, the firm’s product for manufacturing—Infor LN is project based and is most suitable for automotive, aerospace and defense segments as well. “The same product can be run on premise or on the cloud. This approach gives customers a faster time to benefit,” adds Lisa. In an implementation highlight at Wilcon Builder’s Depot, Infor’s M3 solution was chosen with the aim of increasing their market share, improving the competitive advantage, grow shareholder value and support a strategy of continuous improvement. In less than a year of implementing Infor’s M3 product, Wilcon’s average annual growth increased by 15 percent and inventory reporting accuracy to 99.9 percent.

In the evolving landscape, Infor’s core mission is to build robust business applications with last mile functionality and scientific insights that provide business applicability for select industries delivered as a cloud service.
At Infor, the thrust is on the user—to create experiences people love. “We have a team of talented creatives at our Hook and Loop design center based in New York City focused on continually improving on how customers use our software. On the anvil are incredible features on the user experience front, by way of our product called Glide–a new way to leverage software from that of a traditional user interface,” explains Lisa.

In the wake of the increased data in the cloud, recognizing the need for companies to take advantage of their data, Infor’s in-house Dynamic Science labs have made science a core competency to work across its product lines. "By applying the science, we have the ability to predict on customer issues, and challenges and fix and resolve problems proactively,” says Lisa.

The approach of each product being highly focused on a specific vertical, versus having one big suite, gives us a faster time to benefit

Infor Dynamic Science Labs builds machine learning directly into the cloud applications, making it available as part of customers' subscriptions.

Serving more than 73,000 customers globally, Infor’s customers can leverage micro-vertical functionality, simple integration and intuitive user experiences minimizing costly customizations. Given the strong role of Infor in the ERP segment, the firm is uniquely positioned to offer cloud suites for verticals Industrial Manufacturing, Healthcare and Automotive.

“We have solutions launching for even more micro verticals and more specialized domains allowing our customers to work smarter and faster. Our differentiation is in the scale, the size and the insight we invest in our products to power entire industries on the cloud,” concludes Lisa.

Infor News

Chuo Spring adopts Infor ERP solution at overseas sites to improve business visibility and standardize operations globally

TOKYO, JAPAN - Media OutReach - Infor Japan K.K., the Japanese subsidiary of Infor, a global leader in business cloud software specialized by industry, today announced that Chuo Spring Co., Ltd., an automotive components manufacturer, has adopted at its Indonesian sites Infor CloudSuite Industrial, an ERP solution for manufacturing industries, to enhance business visibility and standardize its operations globally.

– Background

Chuo Spring is an automotive components manufacturer engaged in the development, manufacturing, and sale of springs, control cables, and other components incorporated into vehicles. Using its control cable technologies, the company is expanding its product range outside of automotive components as well, developing businesses in areas such as construction equipment and welfare-related equipment.

Chuo Spring's overseas network comprises 10 sites in five countries as part of its commitment to overseas expansion. However, because each overseas site operates different core business systems, and conducts operations differently, it has been difficult for head office in Japan to obtain accurate real-time information. As a result, each site has been left to implement its own business improvements, and governance from head office has been largely ineffective.

Chuo Spring made the decision to use Infor CloudSuite Industrial as a dedicated core system for its overseas sites, and deploy the solution in its Indonesian sites, in recognition of its ability to adapt Japanese standardized operations to sites overseas and support centralized management and global operations from its Japanese head office.

– Results of adoption

Chuo Spring deployed Infor CloudSuite Industrial in the latter half of 2019, and is using it to manage shipping, sales, procurement, warehousing, and accounting at its Indonesian sites. The company is gradually deploying Infor's single-instance ERP, built for global operations, across its overseas sites, starting with Indonesia. In this way, its head office in Japan will be able to understand data in real time across its global network, and drive business improvements based on companywide data (including from those overseas sites).

Along with adoption of Infor CloudSuite Industrial, Chuo Spring's Indonesian sites are standardizing operations in line with Japan. They are improving the efficiency of their operations, including eliminating data entry work for shipping processes, reducing conversion time through a unified code system, and eliminating double entries through data centralization. Going forward, in addition to more accurate inventory management, accelerated financial reporting, and other operational improvements at its Indonesian sites, Chuo Spring will expand its standardization model to other overseas sites as well.

– Comment from Kenta Koide, Vice President, Member of the board, Chuo Spring Co., Ltd.

"To enable continued expansion at Chuo Spring, we needed an ERP solution to visualize our overseas site data in real time and enable data-driven business decisions. In addition to the rich functionality and proven achievements for global manufacturing businesses offered by Infor's ERP solution, we were impressed with its versatility, flexible licensing structure, and development environment enabling easy implementation and meeting local requirements."

Infor and Nippon Systemware Forge Alliance to Market Infor CloudSuite Industrial ERP Package for Japans manufacturing Industry

TOKYO, JAPAN - Media OutReach - 27 July 2020 - Infor/Infor Japan K.K. and Nippon Systemware Co., Ltd. (NSW; Headquarter: Shibuya-ku, Tokyo; President and Chief Executive Officer: Shoji Tada) today announced the provision of Infor CloudSuite Industrial, Infor's enterprise resource planning (ERP) package for the manufacturing industry in a newly-inked partner agreement to help Japanese customers accelerate their digital journey. Under the partnership, NSW can sell or otherwise provide Infor CloudSuite Industrial as a supply chain solution (ERP) for managing sales and production planning. This will enable both Infor and NSW to provide even higher value-added solutions that span both the engineering chain and supply chain.

With multi-language, multi-currency, and multi-site support, Infor CloudSuite Industrial is an ERP package for manufacturing companies with global. operations It is already used in over 6,000 locations globally, including over 1,400 locations in the Asia-Pacific and over 200 locations in Japan alone.

NSW has a long history of achievement and expertise across the engineering chain (product lifecycle management and product data management), managing data related to design and manufacturing in the manufacturing industry. In recent years, it has combined the Internet of Things (IoT) and artificial intelligence (AI) to provide solutions for delivering instructions and collecting performance data in production environments, while supporting its customers through their digital transformation (DX).

This alliance is off to a promising start to fulfil current market and business needs, with the ERP package having already been trialed by a medical devices manufacturer in a project to rebuild its core business system, including its global sites. Going forward, Infor and NSW will continue collaborating in the areas of Infor CloudSuite Industrial and other solutions for the manufacturing industry as both parties help build core business solutions that support digital transformation for customers.

"We welcome Nippon Systemware to the Infor Partner Network. With Infor's continued commitment to deliver finely-tuned, industry-specific solutions in the cloud to help our customers maximise efficiencies and accelerate growth, and NSW's years of experience in the manufacturing industry in Japan, we are confident that our combined strengths can help to accelerate digital transformation within the manufacturing industry here", says Shinya Miura, Country Manager & Vice President, Infor Japan K.K.

"We are excited about the partner agreement with Infor. This partnership will enable us to offer comprehensive range of solutions for the manufacturing industry, covering both the engineering and supply chains. Furthermore, together with Infor, we will provide high-value-added services to our customers in the manufacturing industry by leveraging synergies with our strength in IoT, AI and embedded software development.", says Takeshi Yamada, Executive Corporate Officer, Nippon Systemware Co., Ltd.

Infor CloudSuite Positioned in the Visionaries Quadrant of the 2020 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises

NEW YORK, US - Media OutReach - Infor, a global leader in business cloud software specialized by industry, today announced that Gartner Inc. has positioned Infor CloudSuite in the Visionaries quadrant of the 2020 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises. Infor was positioned highest for ability to execute in the Visionaries quadrant.

Download a complimentary copy of the 2020 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, published June 22.

"We believe Infor's placement as a Visionary in this Gartner Magic Quadrant recognizes our ability to provide CloudSuites that are designed to serve certain specific needs of a variety of industries, including manufacturing, healthcare, distribution, public sector, retail and hospitality," said Soma Somasundaram, Infor chief technology officer and president of products. "Infor's CloudSuites utilize our leading technology platform, Infor OS to power next-generation user experiences, integrations and workflows, which are designed to help increase productivity and collaboration."

"Infor CloudSuites deliver back-office operations, key industry analytics and reporting -- along with mobile access and implementation accelerators -- in an effort to help lower companies' risks and help keep them current with the latest innovations," he added. "This can provide enterprises with agility and flexibility to help drive performance and scalability and assist in reducing time-to-value."

In its Magic Quadrant for Cloud ERP for Product-Centric Enterprises, Gartner notes that, "By 2022, 30% of large enterprises will have moved to a platform- and product-centric approach with standardized ERP capabilities at the platform core."

In addition, the report stated, "By 2025, the top four ERP vendors will rebrand themselves as business platform providers."

According to the Magic Quadrant report, "Gartner defines a product-centric cloud ERP suite as a set of loosely coupled products comprising:

Operational ERP -- supply chain and manufacturing-related functionality such as demand management, order management, material requirements planning (MRP), inventory management, supply chain/direct procurement, manufacturing control capabilities, and distribution/logistics.

Financial management functionality (those vendors that provide only financial management as a suite are rated in a separate Magic Quadrant).

Purchasing focused on indirect goods, services and capital equipment.

HCM -- for cost management as well as staffing for operational resources.

Specialized, industry-specific modules or applications including, but not limited to, modules such as configure-to-order (CTO) or make-to-order (MTO), and field service management (FSM), or broader application solutions like enterprise asset management (EAM) and product life cycle management (PLM)."

Infor Customer Excellence Award for Deployment of Infor HMS in the Cloud Awarded to Mandarin Oriental Hotel Group

BEIJING, CHINA - Media OutReach - Infor, a global leader in business cloud software specialized by industry, today announced at Inforum that Mandarin Oriental Hotel Group (MOHG) has won the 2020 Infor Customer Excellence Award (APAC) for their implementation of Infor's digitalized cloud solution, namely Infor Hospitality Management Solution (HMS).

MOHG is an operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Since 2018, the decision to leverage Infor HMS has helped them achieve a best in class global platform for colleagues and a base for digital integration into other key systems, optimizing the guest experience.

Born in the cloud, the multi-tenancy HMS property management software gives employees access to actionable information about guests and prospects, allowing them to quickly assess each booking and offer guests a rich experience.

A World of Accomplishments in Just Two Years

Technology plays a critical role in the hospitality management business and hoteliers require the latest digital tools to reduce administrative burdens and focus on delivering core business value and guest satisfaction.

Infor HMS has improved MOHG's ability to capture a detailed understanding of guests and appropriately use that information to enhance experiences and personalize offers, while increasing efficiency and streamlining colleague-guest interaction to establish solid long-term relationships. HMS empowered MOHG to effectively and efficiently support company growth, including the ability to enter into new geographies with the flexibility to support unique property operations, localized business requirements, data privacy laws and more, all while reduicng corporate effort.

Infor's digital solutions has also allowed MOHG to quicken the pace of converting new properties to system standards, while reducing the cost and enabling new properties to quickly leverage the benefits of the group's systems. MOHG is now poised for future innovation that allows for low cost experimentation and agile support for new business concepts and processes.

"We are happy that our services have helped Mandarin Oriental Hotel Group streamline their hotel management experience globally and believe they are more than deserving of an Infor Customer Excellence Award,"said Eric Wong, Vice President, Infor APAC Hospitality. "The robust, highly-flexible and purpose-built Infor HMS solution offers clients quick and agile implementations so that hoteliers can get off the ground and reap the benefits of our secure, cloud-based toolset."

"Currently, MOHG is running Infor HMS in the cloud in its properties across Asia Pacific, including China, Hong Kong, Macau, Japan, Thailand, Singapore and Indonesia," Eric added.

Full-Scale Implementation Made Easy

The deployment of HMS at MOHG, dubbed the Systems Transformation project involved both internal management and external consultants. Implementation was guided by a Steering Committee which set the strategic direction, prioritized system requirements and selected vendors. As the project was intended to enhance and standardise key processes as well as transition technolgy, the decision was made by the Steering Committee to take an in-house approach to project implementation with consulting support from key partners including Infor. In mid-2017, a cross-functional project team was assembled to lead the project and perform the key tasks needed.

After these core decisions were finalized, full-stage rollout of Infor HMS started in June 2019 with three regional teams working in tandem (APAC, EMEA and the Americas). Implementation was fast and efficient, with HMS being deployed at 23 of the Group's 33 properties worldwide within 9 months, from May 2019 to March 2020. The project is now complete save those properties that have been delayed due to Covid-19.

""We are constantly evolving to improve our guest interactions to anticipate and meet their needs," said Todd Wood, VP of Information Technology, Mandarin Oriental Group. "We've identified the criticality of putting the right infrastructure in place to enable that which was the genesis of this project. We are extremely pleased with the partnership with Infor, the strong mutual execution to date across a broad global portfolio, the incremental value already delivered, and what it will enable for us and our guests for years to come."

MOHG's success story is just one example where Infor HMS has helped hospitality service providers overhaul their business and enhance the relationship between guests, management and the hotel experience. Moving forward, Infor will be there to help even more hoteliers innovate better experiences with HMS.

Logistics Customers in China Select Infor to overhaul business and streamline operations

BEIJING, CHINA - Media OutReach - 30 October 2020 - Infor, a global leader in business cloud software specialized by industry, today announced that Infor Warehouse Management Systems (WMS) continue to be the solution of choice for logistics providers in China -- the latest adopters being Genzon Cold Chain Co., Ltd. and Shenzhen Woer Heat-Shrinkable Material Co., Ltd.

Infor is focused on providing logistics solutions that meet the diverse needs of distribution centers globally, helping businesses manage activities holistically and integrating capabilities for warehouse management, labor management, transportation management and more. As Infor continues to grow its global distribution center client base, an increasing number of customers are realizing the power of Infor's logistics solutions to streamline warehouse operations.

Genzon Cold Chain Co., Ltd

Genzon Cold Chain Co., Ltd., a service provider for high-tech industrial solutions, is leveraging Infor Warehouse Management Systems (WMS) to overhaul its cold chain logistics business and deliver even more streamlined services to its customers. The move is being supported by Infor's partner in China, SIS Global.

Genzon Cold Chain chose Infor for its expertise in the provision of third-party logistics (3PL) solutions -- its strong support for automated equipment, integrated interfaces, its ability to implement solutions at the practical level and its efficacy proven through rich case studies. Infor WMS are highly scalable and will be able to cater to customers' needs and those of the business as the company expands.

"Infor Warehouse Management Systems (WMS) helps our customers by providing them world-class cold chain logistics solutions that are powerful enough to support large scale projects, and flexible enough to meet individualized needs," said Huang Shaosheng, COO of Genzon. "Deploying Infor's industry-specific solutions has been easy, and we are confident that Infor WMS will continue to support both our business needs and those of our customers', well into the future."

Shenzhen Woer Heat-Shrinkable Material Co., Ltd.

Shenzhen Woer Heat-Shrinkable Material Co., Ltd. is a provider of electrical and mechanical insulation solutions for the Automotive, Electrical/Utility, Electronics and Communications markets. A global company with Chinese roots, it selected Infor WMS as the solution of choice to help revamp its warehouse business.

Infor WMS will allow Shenzhen Woer to manage distribution center activities holistically. Meanwhile, Infor SCE will help the company automate and simplify complex warehouse and transportation management processes by integrating capabilities for warehouse management, labor management, 3PL billing, transportation management and other processes critical to the success of logistics service providers.

"As a large heat shrink manufacturer operating multiple global warehouses, we needed warehouse management solutions that would simplify and streamline our processes throughout all of our locations," said Zhou Guohua, CIO at Shenzhen Woer Heat-Shrinkable Material Co., Ltd. "We selected Infor because of their deep industry expertise. Its industry-specific, purpose-built software helps to simplify the implementation process and makes the complex work of managing warehouse operations easier."

"Infor is committed to providing industry-specific cloud solutions to help provide enterprises with agility and flexibility to help drive performance and scalability, and assist in reducing time-to-value," said Becky Xie, Vice President of Sales for Greater China and Korea. "We look forward to helping Genzon Cold Chain and Shenzhen Woer overhaul their distribution and supply chains business segments, and realize quick business impacts."


New York, NY

Lisa Pope, VP Cloud Strategy

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